Shipping Information
At checkout, you’ll find transparent information regarding our delivery charges. We believe in upfront pricing, ensuring no surprises for our valued customers. The delivery charges are based on your location and the chosen shipping method. Rest assured, we strive to keep our charges competitive while maintaining the quality and efficiency of our delivery services. If you have any questions, feel free to reach out to our customer support team. Thank you for choosing us for your shopping needs!
Shipping times are location-dependent. Within the European Union, expect delivery within 1-5 business days. For destinations outside the EU, it may take 6-10 business days. Please remember that these are estimated times and external factors like customs or unforeseen events could affect delivery. Rest assured, we’ll keep you informed and provide a tracking number for easy package monitoring. Your satisfaction is our priority!
To track your order, simply visit our Tracking page. Enter your Order ID in the provided box and click the “Track” button. Your Order ID can be found on your receipt and in the confirmation email we sent you. Stay updated on your package’s journey with ease!
If you’re ordering from outside the EU, there is a possibility that your parcel may incur customs and import charges. These charges are imposed by your country’s customs authorities and are beyond our control. Please be aware that these fees are the responsibility of the recipient, and any applicable customs duties or taxes must be settled with the local customs office. We advise checking your country’s customs regulations before placing an order to avoid any surprises. We appreciate your understanding and cooperation.
Yes, we do ship internationally! We’re delighted to serve customers worldwide. However, if your country isn’t listed for selection at checkout, kindly reach out to our dedicated customer service team at Customer Service. They will be more than happy to assist you with your international shipping request and provide further details on delivery options to your specific location. Your satisfaction is our priority, and we’re here to help in any way we can!
Returns & Refunds
If you wish to return an item, we’re here to help! Please start by getting in touch with our customer service team at Customer Service. They will guide you through the return process and provide you with detailed instructions. Your satisfaction is our priority, and we’re committed to ensuring a smooth and hassle-free return experience for you. Don’t hesitate to reach out, and we’ll be more than happy to assist you!
Our International Returns Policy requires customers to contact our Customer Service team first at our Contact page to initiate the return process. Please note that you are responsible for covering the shipping costs associated with the return. Our team will provide you with all the necessary instructions and support to ensure a smooth return experience. Your satisfaction is important to us, and we’re here to assist you throughout the process. Feel free to reach out if you have any questions or concerns.